- Full time, ongoing position
- Parkville location, with multiple public transport options available
- $66,767 - $73,811 (pro-rata for part-time) + salary packaging + super + 5 weeks annual leave
The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.
About the team
Patient and Visitor Services provides essential frontline support through switchboard operations, information services, wayfinding and visitor assistance. The team works closely with clinical services, security and emergency management to ensure timely, accurate communication across the organisation.
About the role
As an Switchboard Operator you will manage the hospital’s telecommunications systems, ensuring calls are handled efficiently and directed appropriately, while delivering exceptional service to patients, visitors and staff. You will play a critical part in maintaining effective communication flow across the hospital, including during emergency situations, and contributes to a safe, welcoming and responsive environment. In addition, the Switchboard Team work collaboratively with the Patient & Visitor Support Team Monday to Friday 6pm to 8pm with a member of the Switchboard covering the Information Desk.
A regular day will see you:
- Operate the hospital switchboard, answering and directing calls promptly and professionally
- Respond to alarms, emergency codes and paging systems in line with procedures
- Maintain accurate call records, directories and on-call rosters
- Provide helpful, appropriate information while maintaining confidentiality
- Communicate clearly and compassionately with patients, visitors and staff
- Collaborate with colleagues across the hospital to ensure effective message delivery
About you
You are a positive, professional and supportive person. Calm under pressure, a strong communicator and committed to delivering excellent customer service. You thrive in a fast-paced environment and can confidently manage high call volumes while maintaining professionalism and accuracy.
You’ll bring with you:
- Experience in switchboard, call centre, reception or customer service roles and systems including ARC, Lanpage, EMR, IPM, Xacom or Cisco
- Excellent communication skills and ability to manage competing demands
- Ability to remain calm and effective in high-pressure or emergency situations
- Strong computer skills and ability to learn telecommunications systems
- Availability to work a 24/7 rotating roster, including nights and weekends
Our benefits
At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:
- Up to $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite post office, eateries, retail stores
- Breastfeeding and pumping rooms, and a range of daycare centres nearby
- Mentoring, learning and career development opportunities
- Five weeks annual leave, 17.5% leave loading and purchased leave options
Inclusion and belonging
The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited and, as a child safe organisation, have a strong commitment to child safety and wellbeing.
Join us!
If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check. Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.
Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.
For more information, please view the Position Description for this role.
For a confidential discussion, please contact Samantha Schembri on (03) 8345 3040 or samantha.schembri@thewomens.org.au.
Application closing date: 2 July 2026