• Full time 38 hours p/w, ongoing role
• Parkville location, with multiple public transport options available  
• $74,448 - $82,305  + salary packaging + super + 5 weeks annual leave  

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health.  Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

Senior Donor Administration Officer

The Senior Administration Officer Donor and Surrogacy Services provide excellent customer service and quality, effective and efficient administration services to patients and their families, and support to colleagues across PFC.  As a member of the Donor and Surrogacy team within the wider Reproductive Services department, you will liaise with patients regarding appointments, results and enquiries, organise gamete transport, perform audits and support laboratory and clinical staff with a wide range of administrative functions. As a senior administration officer, you will be required to provide leadership and guidance to other members of the team.

About the role

As a Senior Administration Officer, you will provide leadership and guidance to team members, assist with workflow coordination, contribute to process improvements, and ensure high standards of service, confidentiality and patient care are maintained.

A regular day will see you:

• Conduct routine audits, maintain accurate records and databases
• Organise and monitor gamete transport, ensuring compliance with regulatory and laboratory requirements
• Coordinate, book and manage patient appointments to support efficient clinic operations and ensure a positive patient experience.

About you

We are looking for a reliable and well organised Senior Administrative Officer who is proactive, detail oriented and able to manage multiple tasks efficiently.

You’ll bring with you:

• Excellent written and verbal communication skills
• Excellent interpersonal skills and a desire to provide patients with exceptional experiences
• To be able to work independently and as part of a team
• Ability to multitask and attention to detail

Our benefits

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning.  We have a strong sense of purpose, and engage in meaningful work every day.  We offer our people a range of rewarding benefits, including:

• $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of journey facilities for cyclists
• Mentoring, learning and career development opportunities
• Five weeks annual leave, 17.5% leave loading, monthly ADO’s and purchased leave options 

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited and, as a child safe organisation, have a strong commitment to child safety and wellbeing.

Join us! 

If you feel this role is right for you we warmly invite you to apply and encourage your early application.  All appointments are made subject to a satisfactory nationally co-ordinated Criminal History check (NCCHC) and a valid Working with Children Check. Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.  

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed.  We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply. 

For more information, please view the Position Description

If you have any enquiries, please contact Priscila Buswell on 03  8345 3263 or Priscila.Buswell@thewomens.org.au

Application closing date: 29 March 2026