• Full time, fixed term role until March 2027
• Parkville location, with multiple public transport options and hybrid arrangement available
• $66,767 - $73,811 (pro-rata for part-time) + salary packaging + super + 5 weeks annual leave

The Royal Women’s Hospital is Australia’s first and largest tertiary hospital dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health.  Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About the Revenue Operations team

The Revenue Operations team, within the Finance department, is responsible for the accurate collection and identification of patient classifications and the subsequent billing, sundry debtor billing, debtor follow up and reconciliation of this activity across the Royal Women’s Hospital. The team works cohesively to ensure a professional patient/client experience through the various revenue pathways utilising up to date data and processes whilst always being open to identify opportunities for improvement.

About the role

As a Revenue Officer, you will play a key role in managing sundry and patient billing, raising invoices, reconciling accounts, and supporting debt collection processes to ensure accurate and timely revenue outcomes across the hospital.

A regular day will see you:

• Work alongside the Revenue Operations team to ensure monthly sundry debtor accounts are raised, in accordance with the sundry debtor invoicing schedule;
• Raise ad-hoc sundry debtor invoices as requested, ensuring all requests are raised in accordance with the established policy framework at the Women’s;
• Assist with the collection of outstanding debtor accounts (sundry and patient related);
• Receipt payments in to billing systems;
• Respond to patient/customer enquiries over the phone and by email.

About you

You will be someone with excellent communication and interpersonal skills who enjoys working with diverse stakeholders, is confident using financial systems and patient management software (or excited to learn), and has a sharp eye for detail in billing, debt reconciliation, and process improvement.

You’ll bring with you:

• Previous billing and debtors experience;
• Exceptional customer service skills with an ability to relate to all stakeholders internally and externally;
• “Can do” attitude and flexible approach;
• Ability to balance competing and conflicting priorities;

Our benefits

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning.  We have a strong sense of purpose and engage in meaningful work every day.  We offer our people a range of rewarding benefits, including:

• $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of journey facilities for cyclist
• Mentoring, learning and career development opportunities
• Five weeks annual leave and purchased leave options

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community.  We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander.  We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters.  We are proudly Breastfeeding Association accredited and, as a child safe organisation, have a strong commitment to child safety and wellbeing.

Join us!

If you feel this role is right for you we warmly invite you to apply, and encourage your early application.  All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check.  Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases. 

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed.  We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For more information, please view the Position Description for this role

For a confidential discussion, please contact Grace Keenan on (03) 8345 2891 or Grace.Keenan@thewomens.org.au

Application closing date: 17 November 2025