Job Description
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Job Title:  Digital Innovation - Support Officer Positions
Req ID:  1697
Posting Start Date:  12/01/2026
Posting End Date:  01/02/2026

Are you an existing employee of the Women's? If so, please log into SuccessFactors from the intranet and select Home > Careers to apply and view all available roles, including internal-only roles.

Seeking Talented Support Officers to Contribute to Digital Transformation in Healthcare

  • Ongoing and fixed term, full time positions
  • Parkville Precinct, Melbourne - with flexible, hybrid working
  • Salary packaging + Super + 5 weeks annual leave  
  • Digital Innovation Service – Hosted by The Royal Women’s Hospital

Eligibility

The Support Officer positions are only open to current employees of Digital Innovation at The Royal Women’s Hospital (The Women’s) and the Information Management & Communications Technology (IMCT) Department of the Peter MacCallum Cancer Centre (Peter Mac).

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health.  Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About The Digital Innovation Service (DI)

The Digital Innovation Service (DI), hosted by The Women’s, delivers a unified ICT capability across the Parkville Local Health Service Network. DI supports the Women’s, Royal Melbourne Hospital, and Peter Mac, providing shared digital infrastructure, systems, and innovation services that are critical to both clinical and operational performance across the precinct. Collectively, these services support more than 19,000 staff.

Between July 2024 and June 2025, DI managed over 139,000 support tickets, highlighting its essential role in enabling safe, reliable, and connected care.

In addition to core services, DI delivers ICT services under Service Level Agreements to the Parkville Youth Mental Health and Wellbeing Service (PYMHWS) and provides limited legacy support to Northern Health and Western Health.

What We Are Looking For

Join a values-driven culture that champions performance, innovation, and collaboration. These high-impact leadership roles combine strategic vision with disciplined execution in a mission-driven environment, where digital innovation directly improves patient care and outcomes.

We are seeking digital Support Officers with:

  • Hands-on experience supporting digital systems and services in large, complex, multi-site operations.
  • Strong operational discipline, with the ability to follow processes, procedures, and service standards.
  • Customer-centric mindset, providing timey, clear, and empathetic support to end users and stakeholders.
  • Solid problem-solving skills, including triage, root-cause identification and escalation to the right teams.
  • Great organisational and time-management skills, capable of juggling multiple tickets, tasks, and deadlines.
  • Understanding with enterprise strategy and operational delivery.
  • Strong team player working as part of a high-performing team, fostering collaboration and continuous improvement.
  • Excellent communication skills.
  • Proficient in preparing and maintaining accurate documentation.
  • Experience working with vendors to ensure successful outcomes.
  • An understanding of commercial considerations in digital operations.
  • A passion for using technology to transform healthcare.

The Roles Available

We are seeking exceptional Support Officers to join the DI team to help shape the future of digital health across the Parkville Local Health Service Network.

As part of our strategic expansion and consolidation, we have a range of Support Officer positions available:

The roles offer a unique opportunity to contribute and support major transformation initiatives, drive innovation, and deliver excellence in digital technology across three world-class health organisations.

Our Benefits

At the Women’s, you will enjoy a culture that is collaborative, supportive, and passionate about learning.  We have a strong sense of purpose and engage in meaningful work every day.  We offer our people a range of rewarding benefits, including:

  • $11,660 in salary packaging benefits, for living expenses, meals, and holiday accommodation.
  • A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program.
  • Public transport options at our doorstep and end of journey facilities for cyclists.
  • Mentoring, learning and career development opportunities.

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community.  We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander.  We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

 We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters.  We are proudly Breastfeeding Association accredited and, as a child safe organisation, have a strong commitment to child safety and wellbeing.

Join us!

If you feel this role is right for you, we warmly invite you to apply and encourage your early application.  All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check.  Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

 Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed.  We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

To Apply

Important:  Applications for the Support Officer positions are only open to current employees of Digital Innovation at The Women’s and the Information Management & Communications Technology (IMCT) Department of Peter Mac.

  1. Access Position Descriptions
    At the Women’s Careers Website you can view the Position Description for each Support Officer role you’re interested in.
  2. Apply for Multiple Roles
    You can apply for as many Support Officer roles as you believe you’re suitable for.
  3. Single Application for Multiple Roles
    Submit only one application.  In your cover letter, list the roles you want to be considered for, in order of preference if applying for more than one.  You do not need to address the selection criteria.
  4. Submission Process
    Upload your resume and cover letter via the Apply Now button on The Women’s Careers Website.

Apply now and help lead the next chapter in healthcare innovation.

For a confidential discussion, please contact George Cozaris, Chief Digital Information Officer on 0419 770 124 or email George.Cozaris@thewomens.org.au

Application closing date: Sunday 1 February  2026
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