•    Full time, fixed term executive role
•    Parkville location 

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health.  Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About the team

The Chief Experience Officer provides management and leadership to the Experience and Culture Directorate which includes two specialist teams:

• People & Patient Experience: feedback, partnership, consumer health information, patient and visitor services, organisational development, equity, inclusion & belonging.
• People, Culture and Wellbeing: employee relations, industrial relations, occupational health and safety and wellbeing, business partnerships, people operations, workforce data and reporting, strategic workforce planning.

About the role

The Chief Experience Officer is responsible for providing strategic leadership and direction that intentionally connects how patients experience care and how staff experience work. 

The role holds enterprise accountability for:

• the People, Culture & Wellbeing strategy and operating model that fosters a high-performing, engaged workforce
• ensuring the Women’s operates effectively within a complex regulatory and industrial environment.
• advancing equity, inclusion and belonging across workforce and patient experience, ensuring organisational systems, services and outcomes address structural inequities and deliver culturally safe, inclusive care.

The Chief Experience Officer reports to the Chief Executive Officer and works directly with the Executive and Senior Leadership Team to leverage patient and staff feedback, technology (including Artificial Intelligence) and data (workforce and clinical) to deliver the Women’s Strategy and achieve organisational outcomes. 

A regular day will see you:

• Lead the Women’s People & Culture strategy, aligning workforce, capability, culture and leadership and clinical priorities
• Champion a human-centered design approach that connects clinical experience, service delivery and workforce experience
• Lead the Women’s consumer partnership approach, ensuring the voice of patients and staff, particularly from communities less heard, to shape service design, delivery and improvement.
• Provide advice to the CEO, Executive and Board on Equity, Inclusion and Belonging risks, priorities and opportunities

About you

You will have an authentic, inclusive leadership style that builds trust, capability and high performance and the ability to influence across clinical, operational and corporate domains

You’ll bring with you:

• Senior executive experience in a complex health, academic, public or purpose led organisation
• Proven executive leadership across patient experience, people, culture & wellbeing, and service transformation
• Proven experience in large-scale complex, organisation-wide transformation in service delivery environments
• Strong capability in insights, measurement and continuous improvement
• Appropriate tertiary qualifications (postgraduate)

Our benefits

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning.  We have a strong sense of purpose, and engage in meaningful work every day.  We offer our people a range of rewarding benefits, including:

• Up to $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite post office, eateries, retail stores and library services
• Breastfeeding and pumping rooms, and a range of daycare centres nearby
• Mentoring, learning and career development opportunities
• Flexible, hybrid working arrangements  

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community.  We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander.  We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters.  We are proudly Breastfeeding Association accredited and, as a child safe organisation, have a strong commitment to child safety and wellbeing.

Join us!

If you feel this role is right for you we warmly invite you to apply, and encourage your early application.  All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check.  Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases. 

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed.  We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For more information, please view the Position Description for this role.  

For a confidential discussion, please contact Veronica Matthews, Executive Officer to the CEO on (03) 8345 2005 or via email veronica.matthews@thewomens.org.au.

Application closing date: 25 June 2026