• Full time (1 FTE per week),  fixed term position until 30 June 2026  
• Parkville location with flexible/hybrid working  conditions  
• $66,767 - $73, 811 (pro-rata for part time) + Salary packaging + superannunation  + 5 weeks annual leave  

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health.  Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About the team

Positioned under the wider Women’s Health Services Directorate, the Administrative Officer will join part of a larger established Reproductive Services Unit team dedicated to the provision of Public Fertility Care. Our focus is to recruit exceptional staff who are aligned to the values and purpose of the Women’s and the Reproductive Services Unit. Collectively our team aims to to provide excellent customer service and quality care in all areas of fertility for patients referred to our service.

About the role

As an Administration Officer for the Counselling Program located within the wider Reproductive Services Unit, you will liaise with patients regarding their enquiries and appointments and assist clinical staff with a wide range of administrative functions. The key role will be to assist with the effective and efficient administration services required for the smooth operation and service delivery required for fertility counselling

A regular day will involve:

• Responding to patient enquiries and scheduling patient appointments.
• Registeration of details for referred patients into electronic medical records
• Assisting the Counselling Manager with a range of administrative duties
• Provide patients with accurate and relevant information relating to the donor conception register program, unit clinical guidelines and relevant legislation.
• Collaborating with other team members to ensure smooth administrative operations

About you

We are seeking an empathic, passionate person who is looking for a rewarding client services position where you can help and be of help to people. Enjoying teamwork and computer literacy skills are assets.

You’ll bring with you:

• Ability to multi-task and attention to detail
• Previous relevant experience in medical or fertility clinic outpatient setting
• Excellent written, verbal communication skills
• Excellent interpersonal skills and a desire to provide patients with exceptional experiences
• Capacity to be able to work independently and as part of a team
• Computer literacy

Our benefits

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning.  We have a strong sense of purpose, and engage in meaningful work every day.  We offer our people a range of rewarding benefits, including:

• Up to $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite post office, eateries, retail stores and library services
• Mentoring, learning and career development opportunities
• Five weeks annual leave, if F/T monthly ADO’s and purchased leave options  
• Flexible, hybrid working arrangements  

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community.  We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander.  We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters.  We are proudly Breastfeeding Association accredited.

Join us!

If you feel this role is right for you we warmly invite you to apply, and encourage your early application.  All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check.  Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases. 

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed.  We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For more information, please view the Position Description for this role.

For a confidential discussion, please contact Rachel Braithwaite  – Acting Counselling Manager  Rachel Braithwaite Rachel.braithwaite@thewomens.org.au or  Operations Manager katie.beveridge@thewomens.org.au

Application closing date: 4 August 2025